I was a cashier at Whole Foods Market for six months. During my time there, there was a lot I learned, a lot I liked, and a lot I would like to see improve.
These are ideas are from my own big head and in no way reflect the views of WFM. Any coincidences are merely coincidental, although if you have the means to put ideas into action I’d love to collaborate and brainstorm more!
- Localized checkouts in each department
- Make it more traditional “Market” style– a different booth for the different vendors of produce, seafood, meat, cheese, bakery, whole body, grocery, etc
- It’s in the company name already so no need to completely rebrand, just reframe
- Staff has more localized knowledgeable
- Inquiries are addressed faster and more efficiently
- Customers save time by only going to areas they need
- Less of a stress on overall cashiers who are far removed from the rest of the store
- Make it more traditional “Market” style– a different booth for the different vendors of produce, seafood, meat, cheese, bakery, whole body, grocery, etc
- Modify the floor pattern upon entering PTB location since it’s a bottleneck of different flow patterns with the customer service desk and cramped produce isles
- Partner with a local organization, artist or other to host a DIY or BYOBag event
- Incentivize regular customers
- Rally around a shared event experience
- Reduce global waste from paper bags
- Save company money by ordering less single-use sunk cost stock every week
- Add greenery from Floral and/or salt lamps from Whole Body at each register
- Counteract the lasers and EMF radiation cashiers are exposed to during daily operations
- Inspire a sense of calm at the checkout process
Even if not all realistic, this girl likes to dream big. Leave your ideas and reflections if you have them in the comment section below. What else is possible?!
Catinon ★ 